Thank you for allowing us to create a personalized needle felted item for you! Please provide as much information on what you would like for us to create, along with photos or images that contain details you would like included. After we review your request, we will provide you with an estimated quote and timeline for the product. At that time, 50% of the quoted price is due, in order for us to start creating. Throughout our process we will keep you informed with product creation, along with photos to ensure you are satified. Any additonal changes to the product could add additional costs. A photo of the completed product will be sent to you and the remaining balance will be due within 3 days of reciept. Once payment is received, the product will be shipped or ready for pickup.